matra88Privacy Policy

This page describes what we collect when you use matra88 and how we keep that data protected. We take your privacy seriously, and this policy explains what personal information we gather, who can access it, how long we keep it, and what rights you have over it.

We at matra88 collect data only when necessary to operate our service, process withdrawals, prevent fraud, and comply with applicable regulations. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang and use our platform, this policy applies to you. We don't sell your data to advertisers or data brokers. We do share some information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and hosting providers to run our service.

By creating an account on matra88, you agree to the practices described below. If you have questions, you can contact our privacy team using the channels listed at the end of this page.

What Data We Collect and Why

Account Information

We collect your email address and password when you register on matra88. We use your email to send account confirmations, promotion alerts, and support responses. We hash and encrypt your password so that even our team cannot see it in plain text. If you forget your password, we send a password-reset link to your email address; the link expires within 24 hours for security.

Identity and Verification Documents

Before you can withdraw from matra88, we require you to upload a government-issued ID (national card, passport, or driver's license) and recent address proof (utility bill or bank statement from the past three months). We collect these documents to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We store these documents in encrypted form on secure servers. Once your account is verified, we keep your documents for at least five years for regulatory compliance and audit purposes.

Payment Information

We collect your payment method details when you deposit or withdraw from matra88. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we don't store your wallet credentials directly—instead, we receive a token from the payment provider that lets us process transactions without holding your actual account details. For bank transfers (mobile banking, local payment, online payment, e-wallet), we collect your account number and name to route withdrawals correctly. Payment processors themselves retain transaction records according to their own privacy policies.

Platform Usage Data

We collect information about how you use matra88: which games you play, your wager history, your tier status, and your account balance. We use this data to calculate your tier progression, weekly cashback, and promotion eligibility. We also collect your IP address, browser type, and device type to detect fraud (unusual login locations, multiple simultaneous sessions) and to help you recover your account if you lose access.

Data we collect on matra88

Account credentials (email, password)
Identity documents (ID, address proof)
Payment method details (account numbers, wallet tokens)
Gameplay history and account balance
IP address and device information
Cookie data for session management and analytics

Cookies and Tracking

We use cookies on matra88 to maintain your login session, remember your language preference, and track which promotions you view. A cookie is a small text file stored on your browser; it expires after your session ends or after 30 days, whichever comes first. We do not use third-party cookies or cross-site tracking. If you disable cookies in your browser, matra88 may not work correctly.

How We Protect Your Data and Your Rights

Data Security and Storage

We encrypt sensitive data (passwords, documents, payment information) using industry-standard AES-256 encryption. Our servers are hosted by certified providers with data centres in multiple regions; some may be located outside Indonesia. All data in transit between your browser and our servers uses TLS encryption. We conduct regular security audits and respond to data breaches according to applicable law. If we discover unauthorised access to your personal data, we notify you within 72 hours.

How Long We Keep Your Data

We keep your account data (email, gameplay history, account balance) as long as your account is active. Identity documents are retained for at least five years after verification for regulatory compliance. Payment records are retained for seven years for financial audit purposes. If you close your account, we anonymise your personal data within 90 days, though we may retain aggregated, non-identifiable data for analytics.

Note: We cannot delete identity documents retained for regulatory compliance, even if you request account deletion. However, we remove your personal data from all non-compliance systems immediately.

Your Rights and Data Requests

You have the right to access, correct, or request deletion of your personal data. To do so, contact our privacy team with your request. We verify your identity by confirming your email address and account number, then respond within 30 days. You also have the right to object to our use of your data for analytics or marketing (though we do not sell data for those purposes). You can withdraw your consent to cookies by disabling them in your browser settings, though this may affect your ability to use matra88 normally.

Third-Party Services

We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only as needed to process your deposits and withdrawals. We also share limited data (anonymised gameplay patterns, non-identifiable demographics) with our game providers (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) to improve their games. We do not share your identity documents with game providers or any third party outside of regulatory agencies if required by law.

International Data Transfers

Our servers are hosted in data centres that may be located outside Indonesia. By using matra88, you consent to your data being transferred and stored internationally. We ensure that all international transfers comply with data protection standards equivalent to Indonesian law through contractual agreements with our hosting providers.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we notify you via email and post the updated policy on this page. Your continued use of matra88 after an update constitutes acceptance of the new policy.

Contact Us About Privacy

If you have questions about how we handle your data, want to make a data request, or need to report a privacy concern, contact our privacy team at [email protected] or via live chat on our platform. We respond to all privacy inquiries within 5 business days. We also accept data requests by post; send them to our registered office address (available on our legal information page). For urgent matters, contact our support team immediately and we will escalate to the privacy team.